It usually takes about 7 business days for your order to be delivered. A confirmation email with shipment details will be shared 1 business day prior to dispatch, so you can track your order easily.
Once an order is placed, it is immediately processed to ensure timely delivery, and therefore cannot be cancelled or modified.
As we deal with fresh, perishable products, we currently do not accept returns or exchanges.
Refunds are only applicable in the rare case of a verified issue with the product or packaging.
Once approved, the refund will be processed within 4-5 business days.
Please ensure that your shipping details are accurate while placing the order. We are unable to take responsibility for incorrect or incomplete addresses. Orders returned due to such issues may incur additional charges.
We’re truly sorry if you’ve faced any issue with your order - this isn’t the experience we aim to deliver.
Please email us at info@thehimalayachocolates.com within 24 hours of delivery with details of your concern. Our team will review it on priority and provide a suitable resolution.